Returns and exchanges
Crops - we accept returns, please email us within 7 days of receiving your parcel.
Briefs - we cannot accept due to health reasons more details on returns can be found on the Returns page.
ORDERS & SHIPPING
If you have committed to recycling you will receive 10% off, this will reduce your total cart price, if you fall under $100 you will be charged shipping.
Immediately – but you will need to check your junk mail folder, we are finding our order confirmations often going to junk.
Unfortunately no, because we are a work training program we are limited in resources in changing orders. As we grow this will be a feature we can add.
When your order has been shipped you will receive a confirmation email containing the tracking number.
Sorry we don't. We are an online work training program and don't have a retail store front.
Please allow 3 business days for your order to be packed and sent.
We do not offer express post for several reasons, one is the additional carbon, another is that we believe in taking it slower. We are a work training social enterprise and we want to remove the pressure from new trainees to set them up for success
We only use Australia Post due to ease of pick up from customers and network coverage as well as
their commitment to being carbon neutral.
Australia over $100 FREE
International flat rate $25
Yes, you can write a message in the notes section, we do not gift wrap.
All product prices and payments are in Australian Dollar (AUD$).
You can adjust the currency on the top right hand corner of the website
I love what you are doing, Can i work with you?
Nearly everyone that has worked on this brand has done it for free, we welcome any contributions of expertise. We are low profit and none are kept. firstname.lastname@example.org